In the unlikely event that one of our products fall short on performance, craftsmanship or quality we offer the warranties below across our product ranges subject to terms and conditions. If the product you purchase is proven to be faulty, we may offer a repair, exchange or credit please see our returns section, terms & conditions and Conditions of Cover of sale for full details. All products are subject to the terms of the Warranty Policy and guaranteed against defective build quality (Workmanship may allude to the installation), faulty components or the fabric of the appliance as specified below. Subject to the specification of the appliance the warranty will run from the date of installation providing the appliance is installed within 6 months of its despatch from Percy Doughty Ltd. Please note that any Gallery appliances purchased online are covered by a one year warranty. The warranty periods listed below only apply when the appliance is purchased from one of our exclusive dealers. Any variation to the warranty period must be approved in writing by Percy Doughty. It is a requirement of the warranty that an annual service is carried out on the appliance by a registered Gas safe engineer, the engineer will need to competent and hold the relevant qualification in accordance with the Gas Safety Installation and Use regulations 1998 and Rules of registration of the Gas Safe register. An annual service record detailing the engineer’s registration number and receipt for the work carried out must be provided to validate the warranty in the event of a claim. The same will apply should the installation be required to be compliant in accordance with HETAS. In addition to the annual service documentation you will also need to provide the details of the commissioning results following the initial installation. These details should be documented on the back page of the installation manual (Benchmark) and retained by the end user. Your warranty will not include any such damage caused by vermin, insects, mould, water, damp, wet or dry rot, bacteria or rust.
All Vision E-line appliances come with a two year warranty subject to terms and conditions; please visit terms & conditions for full details. Customers must register the warranty at visionfires.co.uk alternatively via the card supplied with the appliance.
All San Remo appliances come with a comprehensive one year warranty subject to terms and condition please visit San Remo terms & conditions for details. This can be further extended to five years on completion of the registration process. Customers can complete the registration process at San Remo warranty
All Percy Doughty Flue components carry a conditional Warranty offering complete peace of mind.
The Percy Doughty warranty covers any defect in relation to your chimney system due to manufacture provided that the system has been correctly specified and installed and used and maintained in accordance with the manufactures instructions. In order to for fill the obligations of the warranty on your chimney system it must be maintained and swept annually by an approved chimney sweep who is HETAS registered and a signed record of the satisfactory tests completed would need to be provided as proof on request by Percy Doughty . In the unfortunate event of a fire the warranty would be invalid and Percy Doughty would always recommend that the chimney system is replaced in its entirety. Percy Doughty would not warrant any parts of a chimney system that was damaged due to fire or other factors that incorporated a breach in its performance.
A condition of the warranty states that you must only burn approved fuels when using any appliance or associated system supplied by Percy Doughty. Please visit www.hetas.co.uk for a comprehensive list of approved fuels. Fuels outside of this list are not covered by the warranty. Serious damage can occur to the appliance and installation as a whole and the life span of the appliance/installation can be greatly reduced by burning inappropriate fuel based materials, it may also increase the risk of safety and have a detrimental effect to the environment.
The appliance must be installed in accordance with the manufacturer’s instructions, British standards and current Gas Safety Installation and Use Regulations 1998. It is a legal requirement that only a Gas Safe Registered engineer can install the appliance if deemed competent to do so. If the installation is in Ireland then only engineers registered to the Gas Installers of Ireland (RGII) are able to install the appliance if deemed competent to do so. This Warranty Policy does not cover the installation of the appliance. Any faults and costs incurred as a result due to an incorrect installation resulting in subsequent remedial works would need to be rectified by an independent gas safe registered engineer. All remedial works would need to be completed to the current British standards, building regulations, gas industry installation and Use regulations 1998 and in accordance with the manufactures instructions. The cost of all works would be the responsibility of the end user and subsequent Percy Doughty fees may also apply.
Routine annual maintenance or cleaning of the appliance is not covered under the terms of this Warranty Policy and End Users should refer to the appliance instruction manual for details of cleaning and maintenance schedules. Percy Doughty would not carry out work by definition on the appliance due to the lack of maintenance. If maintenance was required as identified by Percy Doughy then an independent gas safe registered engineer would need to be contacted by the end user and all costs which may include fees from Percy doughty would be the responsibility of the end user. All work carried out as a result of incorrect maintenance or cleaning methods, including the use of unauthentic, unapproved spare parts by others will be charged by Percy Doughty to the End User. In the event of unauthentic, unapproved spare parts being used this will automatically void any outstanding warranty period. It is a requirement of the warranty that an annual service on any appliance is carried out by a suitably qualified person registered and deemed competent by an appropriate government regulatory body approved by Percy Doughty.
Visits under this Warranty Policy are made between 9:00am and 4.00pm on weekdays. It is the responsibility of the End User or those made responsible onsite to ensure that the Company or their appointed agent can access the appliance to effect repairs within the agreed timeframe. Abortive calls and/or additional time spent waiting on site will be charged by the Company to the End User.
In consideration of the provision of the services by the Company, the End User shall pay any applicable charges for the services which are calculated in accordance with the Company’s standard fee rate. All charges quoted to the End User shall be inclusive of vat and payment must be received at the time of the visit prior to the repair being carried out.
The Company is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. No party is entitled to terminate this Agreement under such circumstances. If the Company asserts Force Majeure as an excuse for failure to perform the party’s obligation, then the Company must prove that it has taken reasonable steps to minimize delay or damages caused by foreseeable events, that the party substantially fulfilled all non-excused obligations, and that the other party was timely notified of the likelihood or actual occurrence of an event described in the Force Majeure clause.
The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Warranty Policy shall be limited to the price paid to the Company by the End User for the appliance. The Company shall not be liable to the End User for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential; any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this Warranty Policy will be rejected.
The Warranty Policy is capable of re-assignment in the event that the End User sells the appliance within the Warranty Period. The End User must inform the Company in writing of such sale within 14 days of relocation / resale; failure to do so will result in the warranty becoming null and void.
The Company reserves the right to reject the request of re-assignment dependent on circumstances and the Company decision will be final.
No term of this agreement shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not an End User, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.
This Warranty Policy is governed by the Laws of England, Wales, Northern Ireland and Republic of Ireland and the parties shall submit to the exclusive jurisdiction of the Courts. Statutory rights are unaffected.
Gas Appliances – 3 years’ terms and conditions apply
Electric Appliances – 1 year terms and conditions apply
Penman Cast Iron Stoves – 10 Years terms and conditions apply
Cylindrical Stoves* – 5 Years terms and terms and conditions apply
Penman mantels & accessories – 1 year terms and conditions apply
Vision E-Line Electric Appliances – 2 year terms and conditions apply
We currently register selected Gas Appliances see list below for details. For appliances not registered you will be required to retain proof of purchase and installation. We will also require proof of annual service and chimney sweep. Installers must complete the delectation of safety on the Gas Safe register website.
Gallery & Penman Vision Fires - Warranty Procedure
Vision Trimline – http://www.visionfires.co.uk/register-your-appliance/
San Remo - http://www.sanremostoves.co.uk/register-your-appliance/
Ultraflex & Twinflex Flue Registration - http://fluewarranty.com/percy-doughty-liner-registration/
*Cylindrical stoves include all Olsberg Stoves and Vega Alin Stoves