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Information

In the unlikely event that one of our products fall short on performance, craftsmanship or quality we offer the warranties below across our product ranges subject to terms and conditions. If the product you purchase is faulty, we may offer a repair, exchange or credit please see our returns section and our
terms & conditions for full details.

 

Vision Trimline

All Vision Trimline appliances come with a comprehensive three year warranty subject to terms and conditions; please visit terms & conditions for full details. Customers must register the warranty at visionfires.co.uk alternatively via the card supplied with the appliance.

 

Gallery

All Gallery products are subject to the terms of the Warranty Policy and guaranteed against defective workmanship, faulty components and material as specified below. Subject to the specification of the appliance the warranty will run from the date of installation providing the appliance is installed within 6 months of its despatch from Percy Doughty Ltd. Please note that any Gallery appliances purchased online are covered by a one year warranty. The warranty periods listed below apply when the appliance is purchased from one of our exclusive dealers.

Any variation to the warranty period must be approved in writing by the Company. It is a requirement of the warranty that an annual service is carried out on the appliance by a suitably qualified person and installation complies with relevant Building Regulations and the rules in force. Records and receipts of annual services will be required in the event of a warranty claim. This must be carried out by a suitably trained and qualified individual (HETAS registered or GasSafe registered in the United Kingdom or equivalent) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user.

Installation

All Gallery products are subject to the terms of the Warranty Policy and guaranteed against defective workmanship, faulty components and material as specified below. Subject to the specification of the appliance the warranty will run from the date of installation providing the appliance is installed within 6 months of its despatch from Percy Doughty Ltd. Please note that any Gallery appliances purchased online are covered by a one year warranty. The warranty periods listed below apply when the appliance is purchased from one of our exclusive dealers.

Any variation to the warranty period must be approved in writing by the Company. It is a requirement of the warranty that an annual service is carried out on the appliance by a suitably qualified person and installation complies with relevant Building Regulations and the rules in force. Records and receipts of annual services will be required in the event of a warranty claim. This must be carried out by a suitably trained and qualified individual (HETAS registered or GasSafe registered in the United Kingdom or equivalent) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user.

Installation

The appliance must be installed in accordance with current legislation and the most up to date edition of the Gas Safety (Installation and Use) Regulations 1998 (HSE). Only a suitably qualified person (Gas Safe Registered or Registered Gas Installers of Ireland (RGII) should install the appliance. This Warranty Policy does not cover the installation of the appliance. Any faults and costs incurred as a result of incorrect installation by a third party and requiring subsequent remedial works by the Company will be charged by the Company to the End User.

Maintenance

Routine maintenance or cleaning of the appliance is not covered under the terms of this Warranty Policy and End Users should refer to the appliance instruction manual for details of cleaning and maintenance schedules. All work carried out due to the lack of routine maintenance or cleaning, will be charged by the Company to the End User. All work carried out as a result of incorrect maintenance or cleaning methods, including the use of unauthentic, unapproved spare parts by others will be charged by the Company to the End User. In the event of unauthentic, unapproved spare parts being used this will automatically void any outstanding warranty period. It is a requirement of the warranty that an annual service is carried out on the appliance by a suitably qualified person and in accordance with the manufacturer’s scope of maintenance. For details of an Approved Contractor please contact Percy Doughty & Co Ltd.

Improper Use

The warranty does not cover equipment failure or malfunction caused by operator misuse whether wilful or accidental. Clear instructions are provided with every product. It is the End User's responsibility to ensure that those using the equipment are adequately trained with regard to the correct operation and cleaning of the appliance.

Cleaning & Maintenance

It is the responsibility of the End User to ensure that the appliance is cleaned and serviced as recommended within the user instructions supplied with the equipment.

Consumable parts which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance are not covered under the terms of the warranty. Such parts include but are not limited to glass, firebricks, grate parts, log retainers, baffles, ash pans, and rope seals.

  • Gas Appliances – 3 years terms and conditions apply.
  • Electric Appliances – 1 year terms and conditions apply.
  • Gallery Stoves – 10 Years terms and conditions apply
  • Gallery mantels & accessories – 1 year terms and conditions apply

 

Penman

All Penman products are subject to the terms of the Warranty Policy and guaranteed against defective workmanship, faulty components and material as specified below. Subject to the specification of the appliance the warranty will run from the date of installation providing the appliance is installed within 6 months of its despatch from Percy Doughty Ltd. The warranty periods listed below apply when the appliance is purchased from one of our exclusive dealers.

Any variation to the warranty period must be approved in writing by the Company. It is a requirement of the warranty that an annual service is carried out on the appliance by a suitably qualified person and installation complies with relevant Building Regulations and the rules in force. Records and receipts of annual services will be required in the event of a warranty claim. This must be carried out by a suitably trained and qualified individual (HETAS registered or GasSafe registered in the United Kingdom or equivalent) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user.

Installation

The appliance must be installed in accordance with current legislation and the most up to date edition of the Gas Safety (Installation and Use) Regulations 1998 (HSE). Only a suitably qualified person (Gas Safe Registered or Registered Gas Installers of Ireland (RGII) should install the appliance. This Warranty Policy does not cover the installation of the appliance. Any faults and costs incurred as a result of incorrect installation by a third party and requiring subsequent remedial works by the Company will be charged by the Company to the End User.

Any variation to the warranty period must be approved in writing by the Company. It is a requirement of the warranty that an annual service is carried out on the appliance by a suitably qualified person and installation complies with relevant Building Regulations and the rules in force. Records and receipts of annual services will be required in the event of a warranty claim. This must be carried out by a suitably trained and qualified individual (HETAS registered or GasSafe registered in the United Kingdom or equivalent) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user.

Installation

The appliance must be installed in accordance with current legislation and the most up to date edition of the Gas Safety (Installation and Use) Regulations 1998 (HSE). Only a suitably qualified person (Gas Safe Registered or Registered Gas Installers of Ireland (RGII) should install the appliance. This Warranty Policy does not cover the installation of the appliance. Any faults and costs incurred as a result of incorrect installation by a third party and requiring subsequent remedial works by the Company will be charged by the Company to the End User.

Maintenance

Routine maintenance or cleaning of the appliance is not covered under the terms of this Warranty Policy and End Users should refer to the appliance instruction manual for details of cleaning and maintenance schedules. All work carried out due to the lack of routine maintenance or cleaning, will be charged by the Company to the End User. All work carried out as a result of incorrect maintenance or cleaning methods, including the use of unauthentic, unapproved spare parts by others will be charged by the Company to the End User. In the event of unauthentic, unapproved spare parts being used this will automatically void any outstanding warranty period. It is a requirement of the warranty that an annual service is carried out on the appliance by a suitably qualified person and in accordance with the manufacturer’s scope of maintenance. For details of an Approved Contractor please contact Percy Doughty & Co Ltd.

Improper Use

The warranty does not cover equipment failure or malfunction caused by operator misuse whether wilful or accidental. Clear instructions are provided with every product. It is the End User's responsibility to ensure that those using the equipment are adequately trained with regard to the correct operation and cleaning of the appliance.

Cleaning & Maintenance

It is the responsibility of the End User to ensure that the appliance is cleaned and serviced as recommended within the user instructions supplied with the equipment..

Consumable parts which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance are not covered under the terms of the warranty. Such parts include but are not limited to glass, firebricks, grate parts, log retainers, baffles, ash pans, and rope seals.

  • Gas Appliances – 5 years terms and conditions apply.
  • Electric Appliances – 1 year terms and conditions apply.
  • Penman Stoves – 10 Years terms and conditions apply
  • Penman mantels & accessories – 1 year terms and conditions apply

 

San Remo

All San Remo appliances come with a comprehensive one year warranty subject to terms and condition please visit San Remo terms & conditions for details. This can be further extended to five years on completion of the registration process. Customers can complete the registration process at San Remo warranty.

 

Flue

All Percy Doughty Flue components carry a conditional Warranty offering complete peace of mind.

  • Single Wall Vitreous Enamel components carry a 10 year conditional warranty.
  • Twin Wall Stainless Steel components carry a 10 year conditional warranty.
  • Flexible Flue Liners and their components carry the following conditional warranty
  • Multifuel 316, 15 year conditional warranty
  • Multifuel 904, 30 year conditional warranty
  • Gas & Oil, 10 year conditional warranty
  • Concentric Flue Systems, 10 year conditional warranty

The Percy Doughty warranty covers any defect due to faulty manufacture provided that the system has been correctly specified and installed, used and maintained in accordance with the installation and user instructions. In order to keep the warranty on your chimney system it needs to be maintained and/or swept annually by an approved chimney sweep and a signed record of this needs to be kept.

Gas appliances are subject to an annual service by a competent person, evidence of this must be provided. Also in the case of solid fuel installations your PD Chimney System must only be used with fuels approved or specified by either HETAS or the Solid Fuel Association. The use of any other types of fuel will invalidate the warranty.

Any chimney fire will also invalidate the warranty and it is always advisable to replace the system following a chimney fire.