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Important Information Regarding Returns

To return all or part of your order you will need to provide us with details of why you wish to return the goods by completing a returns form. You can do this via our website by clicking here or complete the downloadable form which can be emailed to returns@percydoughty.com or fax to 01204 868572. Please note that this form must be completed prior to any collection and or credit.

Damaged Goods

Goods must be inspected within 24 hours of delivery and any damage or defects must be reported as soon as they are discovered, but no later than 5 days after delivery.

Faulty Goods

In the case of claim for faulty goods, replacements may be supplied pending inspection by the Company or the manufacturer. If the goods are found not to be at fault the cost of the replacements will be charged to the Customer.

Please note: Only stock items will be considered for return, subject to a minimum 20% rehandling charge, special order items cannot be returned.
Wooden mantels and decorative tiles are excluded from our 5 days policy for damaged and faulty goods, these items MUST be checked on receipt and claims submitted immediately.

Return of Goods

Please note that all returned items will be inspected before any credit is issued. Items returned incomplete, missing packaging or damaged may not be passed for credit.

We cannot accept the return of goods which have been specially obtained from the manufacturer. In the case of incorrectly ordered goods, if returned, they will be subject to a re-handling charge and a claim for loss of profit on the sale. No goods will be collected by our transport without prior agreement, nor without our collection note.

By supplying a replacement item, Percy Doughty & Co are not admitting liability, and a credit may still be refused.

No returns will be considered after 5 days as per our terms & conditions.

Please note that our terms and conditions are also on the inside back cover of our trade price guides, and available on request.


Please do not hand completed Returns Forms to delivery drivers.