delivering service to the fireplace industry for over 60 years
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Customer Care

As the biggest wholesale supplier of fireplaces and related products in the UK Percy Doughty are committed to providing quality products.

We pride ourselves on our ability to provide excellent customer service. Customer service is extremely important to us at Percy Doughty and we welcome comments from all our customers.

You can contact us in a number of ways:

Call our friendly sales team on 01204 868 550 (09:00-17:00 Monday-Thursday 09:00-16:00 Fridays). Complete our contact form. Write to us at;

Percy Doughty
Imperial Point
Express Trading Estate
Stone Hill Road
Farnworth
BL4 9TN

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Our Terms & Conditions can be found here; Terms & Conditions

If you do have cause to make a complaint, we will acknowledge your complaint in writing within 24 hours of receipt and endeavour to provide a final resolution within seven working days. Visit our complaints procedure.

  • Great Customer Support

  • Supplying Products For Over 60 years

  • Over 6000 Stock Lines