Covid Update – 5th January 2021

As a business, Percy Doughty is taking the spread of Corona-virus (Covid-19) extremely seriously. Our priority remains the safety and well-being of our employees, suppliers and customers. Following recent communication on the evening of the 4th January 2021 regarding current restrictions we wanted to reassure you that in line with Governments advice as a manufacturer and supplier to the heating industry, we will remain open for business during this new lock down.We are continuing to take measures to operate in accordance with Government advice to be able to support all our valued customers during this important time for our industry.

In this quickly changing situation we are doing everything we can to ensure we are keeping everyone as safe as possible and will keep you updated as and when the situation changes.

Our Trade Counters at both Farnworth and Scotland will remain open for collections. Where possible we are asking customers to order ahead of visiting so that waiting times can be reduced. We are permitting one customer at a time and we are requesting customers to load their own vehicles wherever possible. As per the guidelines customers MUST wear face coverings when onsite.

We have been working meticulously to safeguard our employees. We have already implemented several actions in line with government guidelines, especially on social distancing.


Our key actions include:

•We have implemented social distancing protocols within our warehouse and offices
•Installing additional hand sanitiser dispensers
• We have introduced protective measures such as enhanced cleaning schedules and employee hygiene in our offices and warehouse
• Requiring office and administrative staff to work from home who are able to do so
• Placing signage to remind employees and customers of proper preventative measures
• Requesting employees to self-quarantine for 14 days if COVID-19 symptoms are present, they are directly exposed to a confirmed COVID-19 case, or if a test shows positive results
• We have a clear procedure for where there is a potential case for COVID-19 at any of our facilities and how our management at the site should respond via our risk guidelines
• We have suspended all non-essential visits from suppliers and only staff will be permitted to enter our facilities.

Information for Suppliers

Suppliers are instructed to cease visits to our premises and non-essential meetings with any employees until further notice. Business matters are to be maintained via telephone, email or online.

A mandatory glove & mask policy will be in place and are to be worn at all times when loading and unloading from delivery vehicles. It is important that anyone delivering goods to any location, must wear gloves/masks and stay at the recommended distance

Where possible all deliveries must be booked in via our goods in department prior to arrival on 01204 868 550

We would like to thank you all for your continued support and patience and hope that you and your families remain safe and well during this unprecedented time. We will communicate any changes in line with government recommendations as and when we have further information.